A client says, "By the time I get home from work, I'm so drained that the gym feels impossible." Which trainer response is the best example of a reflection, as used in motivational interviewing?
Show answer & explanation
Answer: B
"You should try working out in the morning before your day starts.": This is unsolicited advice. It may cause resistance and does not show the client she has been heard.
"It sounds like your energy is pretty much gone by the evening.": Correct. A reflection restates the client's meaning in the trainer's own words, which shows understanding and invites her to say more.
"You're doing great just by coming in to talk with me today.": This is an affirmation, another OARS skill, but it does not reflect what the client said.
"What time do you usually leave work on a normal weekday?": This is a closed, fact-finding question. It does not reflect her feelings.
OARS = Open-ended questions, Affirmations, Reflections, Summarizing. Reflections mirror what the client means and build rapport and change talk.