After a VAV system in a law firm's offices is cleaned, what best shows the owner that the agreed scope was completed?
Show answer & explanation
Answer: C
An invoice listing crew labor hours: Hours show time spent, not which components were cleaned or verified.
The crew leader's verbal confirmation: Verbal statements are not documentation.
A report with photos and verification results: Correct: a post-project report with before-and-after photos and documented verification shows that each component in the scope was cleaned and verified.
A certificate of antimicrobial application: Chemical use, if any, is not proof that cleaning was completed.
Document results with photos and verification so the customer can see the scope was met.