CAP Practice Questions (2026) — Free Sample Questions with Answers

Answer: C

Change the date, since the executive is accountable for the decision: Following instructions does not excuse taking part in falsifying a record.

Change the date but keep a private note of the original date: A private note does not undo the misrepresentation in the official record.

Decline and suggest raising the timing issue with finance or legal: Correct. Changing the date on a signed contract falsifies a business record; the ethical response is to decline respectfully and point to the proper channel for the business concern.

Ask the vendor to sign a new copy bearing the earlier date: Getting a new signature with a false date is still backdating the record.

Never alter or backdate records; decline respectfully and escalate the underlying issue through proper internal channels.

Answer: B

Delphi technique: The Delphi technique gathers anonymous written input in rounds through a facilitator, and members do not meet face to face.

Nominal group technique: Correct. The nominal group technique uses silent idea generation, round-robin sharing, discussion and private ranking so that every member contributes equally.

Open, free-flowing brainstorming: Free-flowing brainstorming is the format that lets outspoken members dominate.

Devil's advocacy: Devil's advocacy assigns someone to challenge ideas; it does not give quieter members an equal voice.

The nominal group technique (write, share in turn, discuss, rank privately) balances participation when a few voices dominate.

Answer: A

Expectancy: the belief that effort will produce the required performance: Correct. Vroom's expectancy theory: Amara doubts that her effort can achieve the target, so expectancy is low and motivation drops.

Instrumentality: the belief that good performance will actually earn the reward: Nothing suggests she doubts the bonus would be paid if she met the target.

Valence: the value she places on the promised reward: The stem says she wants the bonus, so valence is high.

Equity: how her rewards compare with those of her coworkers: Equity is a different theory (Adams) based on social comparison, not part of the expectancy chain.

Expectancy theory: motivation depends on expectancy (effort leads to performance), instrumentality (performance leads to reward) and valence (the reward is valued); one weak link lowers motivation.

Answer: B

1. North: 410 → 425 → 440 → 468 → 472 → 490, up every quarter (+80).
2. Central: 380 → 372 → 361 → 355 → 349 → 340, down every quarter (−40).
3. South: 295 → 310 → 334 → 352 → 377 → 401, up every quarter (+106), passing Central in Q1 2026 (377 vs 349).
4. Combined: 410 + 380 + 295 = 1,085 in Q1 2025; 490 + 340 + 401 = 1,231 in Q2 2026, an increase.

South overtook Central for the first time in Q2 2026: Misreads the table: South (377) first passed Central (349) in Q1 2026.

Central declined every quarter while North and South grew: Correct. Central fell each quarter (380 to 340) while North (410 to 490) and South (295 to 401) rose each quarter; a chart headline should state the takeaway the data supports.

North grew the most in dollars over the six quarters: North grew $80 thousand; South grew more, $106 thousand.

Combined revenue of the three regions fell over the period: Combined revenue rose from $1,085 thousand to $1,231 thousand.

A chart headline should state the main takeaway, and every claim in it must be checked against the data.

Answer: A

Buffer, reasons, bad news, then a goodwill close: Correct. The indirect strategy opens with a neutral buffer, explains the reasons, states the bad news (often with an alternative) and ends with goodwill.

Buffer, bad news, reasons, then a goodwill close: Gives the refusal before the reasons, so the reader meets the bad news unprepared.

Bad news, reasons, an alternative, then a goodwill close: This is the direct strategy; it leads with the refusal before any explanation.

Reasons, buffer, bad news, then an apology close: The buffer belongs at the opening; ending on an apology reminds the reader of the refusal.

Indirect bad-news pattern: buffer, reasons, bad news, goodwill close. Reasons come before the refusal so the reader can accept it.

Answer: A

1. C2 to C5 is a move of 3 rows down and 0 columns across.
2. Relative reference B2 moves 3 rows: B2 becomes B5.
3. Absolute reference $B$6 does not change.
4. Result: =B5*$B$6.

=B5*$B$6: Correct. Copying down three rows shifts the relative reference B2 to B5, while the absolute reference $B$6 stays locked on the commission rate.

=B2*$B$6: Assumes the whole formula stays fixed; the relative reference B2 adjusts as the formula is copied.

=B5*B9: Treats both references as relative; the dollar signs keep B6 from shifting to B9.

=C5*$C$6: Copying down a column changes row numbers of relative references, not column letters, and absolute references never change.

A relative reference adjusts when a formula is copied; an absolute reference ($B$6) stays fixed, which is how a single rate cell is applied to every row.

Answer: C

1. Index each name: 1 DELGADO ROSA M; 2 DANFORTH GROUP THE; 3 DELGADO LANDSCAPING; 4 DELGADO ROSA; 5 24 HOUR DELIVERY SERVICE; 6 DELFT CERAMICS.
2. Numbers before letters: record 5 is first.
3. First units: DANFORTH, then DELFT (F before G), then the three DELGADO names.
4. Second units of the DELGADO names: LANDSCAPING before ROSA, so record 3 comes next.
5. DELGADO ROSA (no third unit) files before DELGADO ROSA M: nothing before something.
6. Final order: 5, 2, 6, 3, 4, 1.

5, 6, 3, 4, 1, 2: Indexes "The" as the first unit, sending The Danforth Group to the end.

2, 6, 3, 4, 1, 5: Files the numeric name after letters; Arabic numbers file first.

5, 2, 6, 3, 4, 1: Correct. 24 (number) files first; DANFORTH GROUP THE ("The" moves to the last unit); DELFT; DELGADO LANDSCAPING; DELGADO ROSA; DELGADO ROSA M (nothing before something).

5, 2, 6, 3, 1, 4: Puts DELGADO ROSA M before DELGADO ROSA, breaking nothing before something.

Index every name into units first (articles last, surnames first), then compare unit by unit: numbers before letters and nothing before something.

Answer: A

As convenience copies that may be discarded once no longer needed: Correct. Records terminology: the signed original in the records center is the official record; extra reference printouts are nonrecord convenience copies, not subject to the retention schedule (unless a legal hold applies).

As official records that must be kept for the full retention period: Confuses copies with the record copy; the retention period applies to the official original.

As vital records that need protected storage at an off-site location: Vital records are essential to resume operations; reference printouts of a filed original are not vital.

As archival records to transfer to the organization's archives: Archival records have lasting historical value; duplicate printouts do not.

Apply the retention schedule to the official record copy; convenience copies can be discarded when their reference use ends, unless a legal hold applies.

Answer: D

Proceed, because the retention schedule authorizes destruction: A legal hold overrides the retention schedule; destroying relevant records could be treated as spoliation of evidence.

Copy the records to a personal drive so they survive next week's purge: Leaves the originals to be destroyed and moves records outside controlled systems; destruction itself must be suspended.

Destroy duplicate copies and keep one original of each record: Copies, drafts and annotated versions can also be relevant evidence; nothing under the hold should be destroyed.

Suspend scheduled destruction of the records until the hold ends: Correct. A legal hold notice suspends normal destruction of all relevant records, including email and electronic files, until legal counsel releases the hold.

A legal hold suspends the retention schedule for all relevant records, in any format, until counsel lifts it.

Answer: B

1. Paths: A–C–E–F = 4 + 2 + 3 + 1 = 10; B–C–E–F = 3 + 2 + 3 + 1 = 9; A–D–F = 4 + 4 + 1 = 9.
2. Original critical path: A–C–E–F at 10 days. Task D has 10 − 9 = 1 day of float.
3. With D at 6 days: A–D–F = 4 + 6 + 1 = 11 days.
4. The longest path now sets the duration: 11 days.

10 days: Assumes Task D's float absorbs the delay; D has only 1 day of float, so a 2-day slip extends the project.

11 days: Correct. Path A–D–F grows from 9 to 11 days, which is longer than the original critical path A–C–E–F (10 days), so the project now takes 11 days.

12 days: Adds the 2 days to the original 10-day critical path, but D is not on that path.

19 days: Adds every duration plus the delay; parallel tasks overlap, so durations are not simply summed.

Project duration equals the longest path; a delay on a non-critical task extends the project only by the amount it exceeds that task's float.

Answer: B

1. Allowance: 20% × 200 = 40 room nights.
2. Threshold: 200 − 40 = 160 room nights.
3. Shortfall: 160 − 150 = 10 room nights.
4. Damages: 10 × $180 = $1,800.

$0: Assumes the group is within the allowance; a 50-room-night drop is 25%, which exceeds 20%.

$1,800: Correct. The threshold is 80% of 200 = 160 room nights; the shortfall is 160 − 150 = 10 room nights, and 10 × 180 = 1,800.

$7,200: Charges for the 40-room-night allowance itself instead of the shortfall below the threshold.

$9,000: Measures the shortfall from the full 200-room block (50 room nights) and ignores the 20% allowance.

Attrition damages apply only to the shortfall below the contracted threshold (block minus the allowed reduction), so track pickup against that threshold before the cutoff date.

Answer: A

1. Convert New York time to UTC: 9:00 a.m. + 4 hours = 13:00 UTC Tuesday.
2. Convert UTC to Singapore: 13:00 + 8 hours = 21:00 Tuesday.
3. 21:00 is 9:00 p.m. Tuesday (12 hours ahead of New York).

9:00 p.m. Tuesday: Correct. 9:00 a.m. at UTC−4 is 13:00 UTC; adding 8 hours gives 21:00, or 9:00 p.m. Tuesday, in Singapore.

9:00 p.m. Monday: Subtracts the 12-hour difference instead of adding it; Singapore is ahead of New York.

5:00 p.m. Tuesday: Adds only Singapore's +8 offset to New York local time and ignores New York's own −4 offset.

1:00 p.m. Tuesday: Stops at the UTC time and never converts to Singapore time.

Convert through UTC: remove the origin offset, then apply the destination offset, and check whether the date changes.

Answer: B

1. Bank side: $8,450 + $1,200 deposit in transit = $9,650.
2. Subtract outstanding checks: $350 + $600 = $950; $9,650 − $950 = $8,700.
3. Book side: $8,725 − $25 service fee = $8,700.
4. Both sides equal $8,700, so the account is reconciled.

$8,200: Reverses the adjustments: subtracts the deposit in transit and adds back the outstanding checks.

$8,700: Correct. Bank side: $8,450 + $1,200 − $350 − $600 = $8,700. Book side: $8,725 − $25 fee = $8,700. The two sides agree.

$8,725: Stops at the checkbook balance: the $25 service fee on the statement must still be subtracted from the book balance.

$9,650: Incomplete: adds the deposit in transit but forgets to subtract the $950 in outstanding checks.

Adjusted bank balance = statement balance + deposits in transit − outstanding checks; adjusted book balance = checkbook balance − bank fees (+ interest). The two must match.

Answer: B

"Have you ever filed a workers' compensation claim for an injury?": Prohibited pre-offer: the EEOC treats questions about workers' compensation history as disability-related.

"Can you lift 25-pound packages, with or without accommodation?": Correct. Under the ADA, an employer may ask before an offer whether an applicant can perform an essential job function, with or without reasonable accommodation.

"Do you have any medical conditions that would limit your lifting?": Prohibited pre-offer: this is a disability-related inquiry. The ADA allows questions about the ability to do the job, not about medical conditions.

"How many sick days did you use at your last job?": Prohibited pre-offer: the EEOC treats questions about past sick days as disability-related. Asking about attendance in general is different.

Before an offer, ask whether the applicant can perform the essential functions (with or without accommodation); never ask about disabilities, medical conditions or injury history.

Answer: C

Retaliation: Wrong concept: retaliation is punishment for protected activity, such as complaining or taking part in an investigation. She has not done either yet.

Third-party harassment: Wrong source: third-party harassment comes from non-employees such as customers or vendors, not from her own supervisor.

Quid pro quo harassment: Correct. Quid pro quo harassment occurs when a job benefit or decision (here, the schedule change) is conditioned on submitting to sexual conduct. It is prohibited under Title VII.

Hostile work environment harassment: Wrong type: a hostile environment comes from severe or pervasive conduct that makes the workplace abusive. Here, a job benefit is tied to a sexual demand.

Tying a job benefit or decision to sexual favors is quid pro quo harassment; severe or pervasive offensive conduct is a hostile work environment.