CASAS Practice Test 13

Customer Reviews: Brightwater Moving Company

Teresa M. — Rating: 4 out of 5

We hired Brightwater Moving to take us from a two-bedroom apartment to a house across town. The crew of three arrived at 8:00 a.m., exactly as promised. They were meticulous: they wrapped every piece of furniture in thick blankets and labeled each box by room. Not one dish broke. The crew leader, Samuel, walked through the new house with me so every box ended up where it belonged. My only complaint is the bill. The online estimate said four hours, but the job took almost six, and we paid for every extra hour. The company did explain this policy in the contract, so I can't say I wasn't warned. Next time, I will pack more boxes myself before moving day to save time.

Kwame A. — Rating: 2 out of 5

I chose Brightwater because of its low hourly rate, but that rate was misleading. The crew arrived 90 minutes late, and the clock started when the truck left the company's lot, not when the movers reached my building. The movers themselves were careful; my piano arrived without a scratch. However, nobody told me that stairs cost extra until I saw the final invoice. When I called the office, the manager pointed to a line in the contract and refused to discuss it. A moving company can have strong workers and still lose customers if it is not upfront about costs. I would not hire them again.