10 free CMQ/OE practice questions in the real exam format, covering the official content areas, with an explanation for every answer.
CMQ/OE Practice Test 12Tutor mode
Question 1 of 10
Customer-Focused Organizations
A water utility moved complaint intake from phone and walk-in counters to an online-only form. Over the next six months, recorded complaints fell 40% while service levels were unchanged. Which conclusion is best supported?