CSSGB Practice Test 4

10 free CSSGB practice questions in the real exam format, covering the official content areas, with an explanation for every answer.

CSSGB Practice Test 4Tutor mode

Question 1 of 10

Analyze Phase

At a call center, a regression of each agent’s call-transfer rate on hours of product training gives R² = 0.64 and a negative slope. What is the correlation coefficient r?