PMP Practice Test 6

Case study 1 — Harbor Valley Medical Center: scheduling and patient portal rollout (hybrid)

You are the project manager at Harbor Valley Medical Center, a 320-bed community hospital. The chief operating officer (COO) sponsors a 14-month, $4.2 million project that replaces the hospital's spreadsheet-based nurse staffing process with a scheduling app and adds an online appointment-booking portal for patients. Both products must exchange data with the hospital's existing electronic health record (EHR).

Leadership approved a hybrid approach. An external EHR integration vendor builds the interfaces under a fixed-price contract with three acceptance milestones, and the hospital's IT infrastructure group must upgrade the servers that host the integration engine; hardware lead times are 10 weeks. An internal agile team of nine (developers, a UX designer and a tester) builds the scheduling app and the portal in two-week iterations. The product owner is the manager of patient access. The clinical informatics lead, a registered nurse, represents nursing workflows on the team.

Constraints: every production release must be approved by the hospital's change advisory board (CAB); go-live must happen before the winter respiratory-virus surge; all systems must comply with HIPAA privacy and security requirements; and the portal must meet WCAG 2.1 AA accessibility. The hospital's information security policy prohibits entering protected health information (PHI) into any tool that has not passed a security review and been covered by a business associate agreement.

The vendor's integration engineers work remotely and roll off when the fixed-price contract closes, six weeks before go-live. After that, the hospital's IT operations team will support the interfaces around the clock.

In iteration 3, you review the stakeholder engagement assessment below with the product owner.