SHRM-CP Practice Test 2

Scenario: Lakeview Health clinic integration

Lakeview Health, a U.S. regional hospital system with about 4,000 employees, recently acquired six independent outpatient clinics. The clinics had no HR department of their own; each clinic director handled hiring, scheduling and employee questions personally.

Dana, an HR generalist at Lakeview, has been named the HR point of contact for the six clinics. During her first visit, two clinic directors told her that "corporate HR" had a reputation for slowing things down, and one said she planned to keep doing things "the clinic way." Clinic staff have also been calling the main hospital HR line with questions about benefits enrollment, and several calls were transferred more than once before anyone answered them.

Dana's manager has asked her to bring the clinics onto Lakeview HR policies within six months while keeping the directors engaged and the clinics fully staffed.