SHRM-CP Practice Test 6

Scenario: New scheduling system at Keystone Distribution

Keystone Distribution is a U.S. wholesale distributor with 1,100 employees across three warehouses. Shift scheduling has long been done by supervisors using spreadsheets and paper sign-up sheets. Leadership has purchased an AI-enabled workforce scheduling system that forecasts labor needs, posts shifts to a mobile app and lets employees swap shifts with approval.

Andre, an HR manager, has been asked to lead the people side of the rollout, while IT handles the technical setup. Go-live is planned in four months. Many supervisors have built their own scheduling methods over many years, and some employees worry that the system will "decide who gets hours." The warehouses have different shift patterns and a mix of English- and Spanish-speaking employees. Leadership expects the system to reduce overtime costs and fill open shifts faster during seasonal peaks.