10 free SPHR practice questions in the real exam format, covering the official content areas, with an explanation for every answer.
SPHR Practice Test 8Tutor mode
Question 1 of 10
Talent Management
The CHRO of Brockway Components (1,300 employees) reviews year-end results. Every unit beat its goal and most managers earned above-target bonuses, yet the company missed its top strategic objective of 95% on-time delivery. Which conclusion best explains this result?
Year-end goal results
Unit
Unit goal
Result
Procurement
Cut material cost per unit 8%
Cut 10%
Manufacturing
Raise units per labor hour 6%
Raised 7%
Logistics
Cut freight cost 5%
Cut 6%
Customer Service
Keep first-call resolution at 80% or higher
81%
Company on-time delivery: target 95%, actual 84%. Customer churn rose from 7% to 11%.