WorkKeys Practice Test 9

E-mail

From: IT Service Desk

To: All Staff

Subject: Multifactor Authentication Required for Remote Access

Starting Monday, April 6, all employees who connect to company systems from outside our offices must use multifactor authentication (MFA). MFA means that after you enter your password, you must also approve a sign-in prompt on a second device, usually the authenticator app on your phone.

What you need to do. Before April 6, install the authenticator app and register your phone at the self-service portal. The process takes about 10 minutes. If you do not register by April 6, you will still be able to sign in at the office, but remote sign-ins will be blocked until you register.

If you do not have a company phone. You may register a personal phone. If you prefer not to use a personal phone, ask the Service Desk for a hardware token, a small key-ring device that displays a six-digit code. Tokens are issued in person at the Service Desk on the second floor.

Lost devices. If your registered phone or token is lost or stolen, call the Service Desk immediately at extension 5000 so that it can be removed from your account. After hours, use the on-call number printed on the back of your badge.

Unexpected prompts. If you receive an MFA prompt that you did not start, deny it and report it to the Service Desk. Never approve a prompt to make it stop.

The VPN client on company laptops will update automatically this weekend; no action is needed for that update.