PHR Practice Test 13

Northgate Supply distribution center

Northgate Supply runs a non-union distribution center with 140 employees. In July, picker Lena Haddad met with HR generalist Chris Ortiz. Lena, who wears a hijab, said her shift supervisor, Mark Bell, had mocked her religion in front of coworkers several times over the past month, calling her prayer breaks "another vacation." She showed a coworker's text message quoting one remark. Lena added that the week after she told Mark she planned to "go to HR," her scheduled hours dropped from 40 to 28, while the other pickers on the team kept full schedules. Mark says the cut reflected "slower volume."

The same week, six pickers led by Ray Diaz signed and delivered a petition to the site manager asking for more water stations and cooling fans, saying the mezzanine reached 96°F most afternoons. Mark told Chris he wants Ray written up for "stirring up trouble and going over my head."

Two days later, picker Ana Ruiz collapsed on the mezzanine. She was taken by ambulance to an emergency room, given IV fluids for heat exhaustion, and released that evening without being admitted. She returned to work on her next scheduled shift.