PHR Practice Test 8

Harborline Distribution

Harborline Distribution runs three warehouses in Ohio and Indiana with 340 employees, none of whom are represented by a union. Voluntary turnover rose from 11% in 2025 to 17% in 2026, and the leadership team has asked HR to recommend a single focus area for the 2027 engagement action plan.

In March 2026, after a reorganization, 14 hourly employees were promoted to shift supervisor. Most of them received no supervisory training before or after the promotion.

HR's annual engagement survey closed in September. The response rate fell from 78% in 2025 to 61% in 2026. Exit interviews for the 58 voluntary separations in 2026 show that 41% of leavers named "my supervisor" as the main reason for leaving, 22% named pay, 19% named schedule or workload, and the rest gave other reasons. Of the 58 employees who left, 34 had fewer than six months of service.

Leadership wants the plan to address the factor most associated with the recent increase in turnover and wants results it can track during 2027.